WHEREAS,  LEAP  is  a  provider  of  telecommunications  services;  and  WHEREAS,  Customer

desires  to  purchase  certain  telecommunications  services  provided  by  LEAP  and  LEAP  desires

to  provide  certain  telecommunications  services  provided  by  Leap  and  defined  by  the  Service

Agreement  to  customer  all  as  more  fully  described  on  the  terms  and  conditions  contained

herein;

 

 

 

 

NOW  THEREFORE,  the  Parties,  in  consideration  of  the  mutual  covenants  and  agreements

hereinafter  set  forth,  agree  as  follows:

 

1.  DESCRIPTION  OF  SERVICES

a.  LEAP,  either  directly  or  through  its  authorized  affiliates  or  underlying  carriers,  shall

provide  telecommunications  services  to  CUSTOMER  to  route  CUSTOMER’s

telecommunications  traffic  to  and  from  various  destinations.  Where  applicable,  the

LEAP  Services  shall  be  hereinafter  referred  to  as  the  “Services.”  Additional  services

may  be  added  from  time  to  time  to  this  Agreement  upon  terms  and  conditions  to  be

mutually  agreed  upon  the  Parties  and  may  be  included  by  adding  an  amendment  to

this  Agreement.

 

 

 

 

2.  TERM

a.  This  Agreement  shall  commence  on  the  date  of  execution  of  the  Service  Agreement

and  shall  continue  for  term  stated  on  the  Service  Agreement.

b.  LEAP  shall  endeavor  to  provide  the  LEAP  Services  on  the  date  of  completion  of

testing  (the  “Service  Date”),  and  each  Party  shall  notify  the  other  Party  when  such

testing  for  service  is  completed.

 

 

3.  OPERATIONAL  AND  COMMERCIAL  MATTERS

a.  POI:  The  point  of  connection  with  CUSTOMER  for  the  provision  of  LEAP  Services  by

LEAP  shall  be  on  the  public  internet  (the  “LEAP  Premise”).

b.  LEAP  Provides  :  LEAP  shall  be  responsible  to  procure,  at  its  own  expense,  all

necessary,  switching  equipment  to  be  located  in  the  LEAP  Location  to  provide  voice

 

compression  &  decompression.  This  equipment  shall  remain  the  property  of  LEAP.

LEAP  shall  provide  7  days  and  24  hours  of  facility  management  and  maintenance  at

the  LEAP  Location.

c.  Bring  your  own  Facilities  :  All  network  facilities  and  connectivity  charges,  such  as

broadband,  dedicated  internet  access,  and  or  other  connectivity  types  will  be  paid  for

by  the  CUSTOMER  unless  otherwise  noted  on  the  Service  Agreement.  The  Parties

shall  coordinate  the  management  of  their  respective  system  facilities,  with  each  Party

being  responsible  for  providing  and  operating,  at  its  own  expense,  its  respective

network  facilities  and  connectivity.

d.  SLA  :  Due  to  the  nature  of  managing  voice  data  over  public  internet  Leap  cannot

guarantee  the  quality  of  the  CUSTOMER'S  connectivity  to  LEAP's  services.  LEAP

guarantees  the  following  service  performance  levels  on  products  provided  to

CUSTOMER  as  defined  on  the  Service  Agreement:

i.      99.99%  Packet  Delivery

ii.      <50ms  Round  Trip  Latency

iii.      <0.05ms  Jitter

iv.      99.999%  Uptime  on  Leap  Hosted  Services  and  platforms  within  Leaps  direct

control

 

 

e.  Truthful  Registration  :  Customers  must  provide  accurate  and  truthful  information

when  registering  and  using  Leap’s  messaging  and  telecommunications  services.

Misrepresentation  during  registration  or  use  may  result  in  immediate  service

termination.

 

f.    Compliance  and  Use  Restrictions

For  all  product,  voice,  text  fax,  etc

 

I.      Leap  does  not  support  the  use  of  its  services  for  automated  marketing

messages,  regardless  of  registration  status  under  The  Campaign  Registry

(TCR).  Robocall  Mitigation  Database  (RMD)  or  other  similar  systems.

II.      Customers  are  prohibited  from  utilizing  Leap's  services  for  activities  such  as

telemarketing,  spam  campaigns,  or  any  unauthorized  automated  messaging

systems.

III.      Violation  of  this  provision  may  result  in  immediate  suspension  or  termination

of  services  without  prior  notice

 

g.  A2P  Messaging  and  Campaign  Registry  Compliance

 

 

Customers  engaging  in  Application-to-Person  (A2P)  messaging  must  comply  with

all  applicable  regulations,  including  but  not  limited  to:

i.      Registration  with  The  Campaign  Registry  (TCR)  for  all  A2P  campaigns

and  associated  10-digit  long  code  (10DLC)  numbers.

ii.      Compliance  with  carrier-specific  requirements  and  industry  guidelines,  such

as  those  outlined  by  the  CTIA  and  applicable  laws  like  the  Telephone

Consumer  Protection  Act  (TCPA).

iii.      Customers  must  provide  accurate  and  truthful  information  when  registering

campaigns  and  using  Leap’s  messaging  services.  Misrepresentation  during

registration  may  result  in  immediate  service  termination.

iv.      All  A2P  campaigns  must  adhere  to  the  intended  use  case  specified  during

registration.  Non-compliance  or  use  for  purposes  outside  the  registered

scope  will  result  in  enforcement  action,  including  penalties  and  service

suspension.

 

 

 

 

 

 

 

h.  Message  Content  and  Opt-In/Opt-Out  Requirements

 

Customers  are  solely  responsible  for  the  content  of  their  messages  and  must  ensure:

i.      Messages  comply  with  applicable  legal  requirements,  including  opt-in

requirements  before  sending  messages  to  recipients.

ii.      Recipients’  opt-out  requests  are  honored  promptly,  with  no  further  messages

sent  after  such  a  request

iii.      Leap  may  monitor  message  content  for  compliance  and  may  report

suspicious  activities  to  carriers  or  regulatory  entities  as  necessary.

 

 

i.    Data  Collection  and  Fraud  Mitigation

i.      Leap  reserves  the  right  to  collect,  monitor,  and  analyze  data  on  all

messages  transmitted  through  its  platform  for  the  following  purposes:

ii.      Ensuring  compliance  with  these  Terms  of  Service  and  all  applicable

laws  and  regulations.

iii.      Detecting  and  mitigating  spam,  fraud,  or  other  unauthorized  activities.

 

iv.      Data  collection  activities  are  conducted  in  accordance  with  applicable

data  protection  and  privacy  laws.  By  using  Leap's  services,  customers

consent  to  this  data  collection  and  monitoring.

v.      Any  data  collected  for  these  purposes  will  be  stored  securely  and  used

solely  for  enforcement  and  operational  purposes.

 

 

j.     Penalties  and  Carrier-Imposed  Fees

i.      Customers  acknowledge  that  penalties  or  additional  fees  may  be  imposed  by

carriers  for  violations  of  A2P  or  10DLC  policies.  These  penalties  include  but

are  not  limited  to  fines  for  unregistered  campaigns,  non-compliant

messaging,  or  excessive  spam  complaints.

ii.      Leap  reserves  the  right  to  pass  such  penalties  and  fees  on  to  customers,

who  agree  to  pay  these  charges  promptly

 

k.  Service  Suspension  for  Non-Compliance

i.      Leap  reserves  the  right  to  temporarily  suspend  or  terminate  messaging

capabilities  if:

ii.      Customers  fail  to  comply  with  TCR  registration  or  carrier  requirements.

iii.      Unauthorized  or  non-compliant  messaging  activities  are  detected.

iv.      Customers  will  receive  notice  of  non-compliance  when  possible.  However,

Leap  may  take  immediate  action  without  notice  in  cases  of  severe  violations,

including  suspected  spam  or  fraudulent  activities.

l.    Changes  to  A2P  Messaging  Requirements

i.      Customers  acknowledge  that  A2P  and  10DLC  requirements  may  change

over  time.  It  is  the  customer’s  responsibility  to  stay  informed  of  updated

regulations  and  ensure  continued  compliance.  Leap  will  make  reasonable

efforts  to  notify  customers  of  major  regulatory  changes  affecting  services.

 

 

 

 

 

 

 

 

4.  PRICING  AND  BILLING

a.  For  the  LEAP  Services  provided  pursuant  to  the  Agreement,  CUSTOMER  shall  pay

LEAP  according  to  the  pricing  on  the  Service  Agreement,  which  Rates  may  be

adjusted  by  LEAP  from  time  to  time  by  providing  thirty  (30)  days  prior  written  notice

to  CUSTOMER.

b.  As  soon  as  practicable  after  the  end  of  each  CUSTOMER  billing  cycle,  LEAP  shall

submit  invoices  to  CUSTOMER  for  the  services  provided  hereunder.  Such  invoices

shall  be  based  the  Rates  reflected  on  the  Service  Agreement.

 

c.  All  amounts  due  hereunder  shall  be  payable  to  LEAP  in  U.S.  dollars  in  immediately

available  funds.

d.  All  Rates  and  other  charges  due  hereunder  are  exclusive  of  all  applicable  taxes,

including  value  added  tax,  sales  taxes,  and  duties  or  levies  imposed  by  any  authority,

government  or  government  agency,  all  of  which  shall  be  paid  promptly  when  due  by

the  party  purchasing  services  hereunder.

e.    For  LEAP  International  Calling  Services,  CUSTOMER  agrees  to  following:

i.      CUSTOMER  is  responsible  for  the  security  of  equipment  and  use  of  LEAP

Services,  and  in  the  event  that  such  equipment  or  Service  is  compromised,

CUSTOMER  shall  be  liable  for  any  and  all  charges  incurred;  and

ii.      LEAP  reserves  the  right  if  CUSTOMER  is  more  than  ten  (10)  days  overdue  or

CUSTOMER's  account  balance  is  negative,  in  addition  to  any  other  rights  or

remedies  LEAP  may  have,  to:  1)  discontinue  Leap  International  Calling

Services  and  /  or  2)  fully  suspend  the  CUSTOMER  account.

 

 

 

 

 

 

 

 

5.  TERMINATION

a.  Service  cancellation  prior  to  the  end  of  the  agreed  term  will  result  in  early  termination

penalties,  including  but  not  limited  to  fifty  percent  (50%)  of  the  monthly  recurring

charges  for  the  remainder  of  the  term,  as  stated  in  the  Service  Agreement.  For

example,  if  the  CUSTOMER  cancels  service  in  month  six  of  a  twelve-month  term  and

their  monthly  recurring  charges  are  five  hundred  USD  ($500.00),  the  CUSTOMER

will  owe  early  termination  penalties  of  fifteen  hundred  USD  ($1,500.00).

b.  Before  calculating  and  assessing  early  termination  fees,  any  outstanding  fees,

charges,  or  penalties  arising  from  misuse  of  services,  violations  of  these  Terms  of

Service,  or  non-compliance  with  applicable  laws  or  regulations—including  but  not

limited  to  penalties  or  fines  imposed  by  carriers  for  spam,  fraud,  or  unregistered

messaging—will  be  applied  to  the  CUSTOMER's  account.  These  fees  must  be  fully

paid  before  the  early  termination  penalty  calculation  is  finalized.

c.    LEAP  reserves  the  right  to  immediately  suspend  or  terminate  services  if  the

CUSTOMER  violates  these  Terms  of  Service,  applicable  regulations,  or  industry

standards,  including  but  not  limited  to  the  misuse  of  messaging  services  or

 

engagement  in  fraudulent  or  unauthorized  activities.  No  refund  or  credit  will  be

issued  for  services  terminated  under  this  provision.

d.  LEAP  shall  use  commercially  reasonable  efforts  to  provide  advance  notice  of  service

suspension  or  termination  where  possible.  Written  confirmation  of  such  action  will  be

provided  within  a  commercially  reasonable  timeframe.  This  may  include  automated

notification  to  the  registered  email  address;  whose  responsibility  is  the  customer  to

keep  up  to  date

e.  LEAP  reserves  the  right  to  cancel  and/or  temporarily  suspend  any  of  all  of  the  LEAP

Services  if  CUSTOMER  engages  in  activities  which,  in  the  reasonable  opinion  of

LEAP,  may  cause  disruption  of  service  or  damage  to  LEAP  ‘s  network  of  facilities  or

its  vendors,  whether  directly  or  indirectly.  Examples  of  such  prohibited  uses  include,

but  are  not  limited  to,  any  autodialing,  continuous  or  extensive  call  forwarding,

continuous  connectivity,  constant  dialing,  iterative  dialing,  fax  broadcast,  fax  blasting,

telemarketing  or  any  other  activity  that  would  be  inconsistent  with  small  business

usage.

f.    LEAP  reserves  the  right  to  review  usage  of  unlimited  minute  usage  plans  to  ensure

that  CUSTOMER  is  not  abusing  such  plans  and  CUSTOMER  agrees  to  use  unlimited

minute  plans  for  normal  voice  or  fax  calls  and  will  not  employ  methods  or  devices  to

take  advantage  of  unlimited  plans  by  using  the  voice  or  fax  services  excessively  or

for  means  not  intended  by  LEAP.  For  purposes  of  this  policy  and  CUSTOMER’s  plan,

“unlimited  usage”  means  the  combined  number  of  inbound  and  outbound  voice

minutes  and  fax  pages,  as  determined  by  LEAP  in  our  sole  discretion.  Leap  reserves

the  right  to  at  any  time  to  enforce  this  policy  in  accordance  with  its  terms.  You  agree

that  your  level  of  usage  of  LEAP  unlimited  service  plans  will  be  comparable  to  that  of

the  average  small  business  customer  utilizing  such  plans.  LEAP  deems  usage  that

substantially  exceeds  the  average  volume  of  its  other  unlimited  usage  plan

customers  as  abusive.  LEAP  shall  use  commercially  reasonable  efforts  to  provide

CUSTOMER  with  advance  notice  of  such  suspension  and/or  cancellation  and  in  any

case  shall  endeavor  to  provide  written  confirmation  of  such  suspension  and/or

cancellation  within  a  commercially  reasonable  time  thereafter

 

 

 

6.  LIMITATION  OF  LIABILITY

 

a.  The  parties  recognize  that  LEAP  has  no  control  over  how  a  foreign  administration  or

third  party  carrier  establishes  its  own  rules  and  conditions  pertaining  to

telecommunications  services.  The  Parties  agree  that  LEAP  shall  not  be  liable  for  any

loss  or  damage  sustained  by  CUSTOMER,  its  interconnecting  carriers,  or  its  end

users  due  to  any  failure  in  or  breakdown  of  the  communication  facilities  associated

with  providing  services  hereunder,  for  any  interruption  or  degradation  of  such

services,  whatsoever  shall  be  the  cause  or  duration  thereof.

b.  In  no  event  will  LEAP  be  liable  to  CUSTOMER  for  consequential,  special,  or  indirect

losses  or  damages,  howsoever  arising;  and  whether  under  contract,  tort  or

otherwise,  including,  without  limitation,  third  party,  claims,  loss  of  profits,  or  loss  of  or

damage  to  CUSTOMER  ‘s  reputation  or  goodwill.

 

 

 

7.  ASSIGNMENT

 

This  Agreement  is  personal  to  the  Parties  and  may  not  be  assigned  or  transferred  by  either

Party,  without  the  prior  written  consent  of  the  other  Party.  Such  consent  may  not  be

unreasonably  withheld,  except  that  the  parties  agree  that  either  party  may  assign  this

Agreement  without  consent  to  any  affiliated  entity  or  successor  in  interest  whether  by

merger,  reorganization,  or  transfer  of  all  or  substantially  all  of  its  assets.

 

 

 

8.  FORCE  MAJEURE

 

 

No  failure  or  omission  by  either  Party,  to  carry  out  or  observe  any  of  the  terms  and  conditions

of  this  Agreement  (other  than  any  payment  obligation)  shall  give  rise  to  any  claim  against

such  Party  or  be  deemed  a  breach  of  this  Agreement,  if  such  failure  or  omission  arises  from

an  act  of  God,  an  act  of  Government,  or  any  other  circumstance  commonly  known  as  force

majeure.

 

 

9.  CONFIDENTIALITY

a.  For  a  period  of  one  year  (1)  years  from  the  date  of  disclosure  thereof,  each  Party

shall  maintain  the  confidentiality,  of  all  information  or  data  of  any  nature

(“Information”)  provided  to  it  by  the  other  Party,  hereto  provided  such  information

 

contains  a  conspicuous  marking  identifying  it  as  “Confidential”  or  “Proprietary.”  Each

Party  shall  use  the  same  efforts  (but  in  no  case  less  than  reasonable  efforts)  to

protect  the  Information  it  receives  hereunder  as  it  accords  to  its  own  Information.  The

above  requirements  shall  not  apply  to  Information  which  is  already  in  the  possession

of  the  receiving  Party  through  no  breach  of  an  obligation  of  confidentiality  to  the

disclosing  Party  or  any  third  Party,  or  is  already  publicly  available.

b.  This  Agreement  shall  not  prevent  any  disclosure  of  Information  pursuant  to

applicable  law  or  regulation,  provided  that  prior  to  making  such  disclosure,  the

receiving  Party  uses  reasonable  efforts  to  notify  the  other  Party  of  the  required

disclosure.  All  Information  provided  by  any  Party  to  the  other  hereunder  shall  be

used  solely  for  the  purpose  for  which  it  is  supplied

c.    Neither  Party  shall  (i)  refer  to  itself  as  an  authorized  representative  of  the  other  Party

in  promotional,  advertising,  or  other  materials,  (ii)  use  the  other  Party’s  logos,  trade

marks,  service  marks,  or  any  variations  thereof  in  any  of  its  promotional,  advertising,

or  other  materials,  or  (iii)  release  any  public  announcements  referring  to  the  other

Party  of  this  Agreement  without  first  having  obtained  such  Party’s  Prior  written

consent.

10.  NOTICE

 

All  notices,  requests,  or  other  communications  hereunder  shall  be  in  writing,  addressed  to

the  parties  as  follows:  Help@Leap.Tel

 

11.  COMPLIANCE  WITH  LAWS

a.    CUSTOMER  shall  not  use  the  Services  in  any  manner  or  for  any  purpose  which

constitutes  a  violation  of  applicable  laws  or  the  laws  of  any  foreign  jurisdiction  in

which  the  Services  are  being  provided.  This  Agreement  and  the  continuance  hereof

by  the  Parties  is  contingent  upon  the  obtaining  and  the  continuance  of  such

approvals,  consents,  governmental  and  regulatory  authorizations,  licenses  and

permits  as  may  be  required  or  deemed  necessary  by  the  Parties,  and  the  Parties

shall  use  commercially  reasonable  efforts  to  obtain  and  maintain  the  same  in  full

force  and  effect.  CUSTOMER  further  agrees  to  refrain  from  engaging  in  sales,

advertising  or  marketing  within  or  outside  of  the  United  States  which  LEAP  believes

could  impair  its  or  its  affiliates’  relationship  with  any  overseas  authority.  LEAP

Services  Agreement  with  CUSTOMER.

 

b.  The  Parties  acknowledge  that  this  Agreement  is  subject  to  Section  211  of  the

Communications  Act,  as  amended,  and  shall  govern  LEAP  ‘s  provision  of  the  LEAP

Services  to  CUSTOMER.  The  Parties  also  understand  and  agree  that  the  terms  and

conditions  herein  shall,  in  all  cases,  supersede  any  terms  set  forth  in  any  LEAP  tariff

on  file  and  then  in  effect  with  the  Federal  Communications  Commission.

12.  MISCELLANEOUS

a.  Any  article  or  any  provision  of  this  Agreement  which  is  or  becomes  illegal,  invalid,  or

unenforceable  shall  be  severed  here  from  and  shall  be  ineffective  to  the  extent  of

such  illegality,  invalidity,  or  unenforceability  but  shall  not  affect  or  impair  the

enforceability  of  the  remaining  provisions  herein.  All  valid  provisions  shall  be

considered  severed  from  any  illegal,  invalid,  or  Service  Agreement  unenforceable

Article  or  provision  of  this  Agreement  and  shall  otherwise  remain  in  full  force  and

effect.

b.    No  waiver  by  either  Party  to  any  provisions  of  this  Agreement  shall  be  binding

unless  made  in  writing.  Any  such  waiver  shall  relate  only  to  such  specific  matter,

non-compliance  or  breach  to  which  it  relates  to  and  shall  not  apply  to  any

subsequent  matter,  non-compliance  or  breach.

c.  The  relationship  between  the  Parties  shall  not  be  that  of  partners,  and  nothing  herein

contained  shall  be  deemed  to  constitute  a  partnership  between  them  or  a  merger  of

their  assets  or  their  fiscal  or  other  liabilities  or  undertakings.  Neither  Party  shall  have

the  right  to  bind  the  other  Party,  except  as  expressly  provided  for  herein.

d.  This  Agreement  shall  be  governed  by  the  laws  of  the  State  of  Colorado,  without

reference  to  its  principles  of  conflict  of  laws.  CUSTOMER  irrevocably  consents  and

submits  that  any  disputes  regarding  this  agreements  shall  be  resolved  by  arbitration

governed  by  the  laws  of  the  State  of  Colorado.

e.  If  any  terms  of  the  Service  Agreement  and  these  terms  of  service  are  in  conflict,  the

terms  reflected  on  the  Service  Agreement  shall  prevail.

f.     New  York  State  Customers.  For  consumer  complaints  that  cannot  be  resolved  with

the  company,  you  may  contact  the  New  York  Department  of  Public  Service  (DPS).

 

 

DPS  complaints  may  be  directed  as  follows:

Website:  www.dps.ny.gov/complaints

Phone:  DPS  Helpline  at  1-800-342-3377  (M-F  8:30a  -  4:00p)

 

Mail:  Office  of  Consumer  Services,  NYS  Department  of  Public  Service,  3  Empire

State  Plaza,  Albany,  NY  12223

 

 

 

 

 

 

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