top of page
One Platform. One Screen. Every Application.
Leap Connect is a world-class, multi-channel Contact Center as a Service (CCaaS) designed for businesses to optimize customer interactions from any communications medium...all within a secure, cloud-based solution. Powerful yet simple, Connect provides the tools and reporting to empower your customer service team, increasing productivity, reducing costs and improving the customer experience.
Empower Your Agents & Supervisors
Voice
Inbound and outbound, call recording, voicemail, IVR and skill baed routing with CONNECT
Inbound email, intelligent routing templates, canned responses, and blended options over all channels
Social
Social media monitoring, web care, skill baed routing, real-time insights with CONNECT
Messaging
Web chat, WhatsApp, Facebook Messenger, for fast efficient customer interactions
3rd Party Integration
Integrate with your current CRM and back office applications
Gamification
Create competitions, awards, badges, and other team motivating score boards
Workforce Management
Plan your customer service employees and manage your operation by forecasting & trafficking
Improve Customer Service & Efficiency
Inbound Campaigns
ACD, Drag and drop call flows, routing, IVRs, and logic for the best customer experience
​
Robust Call Queues
Ask about your never miss a call guarantee
​
Outbound Campaigns
Predictive, Preview, and Click-to-Call Manual Modes
Scripts & Disposition Codes
Embed your call scripts and build disposition codes to provide valuable insights
​
Business Application Integration
Embed your CRM and other critical business applications into your agents view and control
​
Set Skills and Teams
Label your agents, their teams, and their skillsets to provide the best customer outcomes with great reporting
​
Detailed Reporting & Notifications
All customer interactions and agent activity event changes are logged and available for reporting on a regular basis
Real-Time Dashboard
Present real-time data with your most important KPIs
Quality Assurance
Set up QA programs and surveys for both internal and external customers
​
Automatic Screen Pops
Integrate with your CRM to provide insightful screen pops
​
Secure & Compliant
Multi-layered security protocols with
PCI & HIPPA Compliancy Readiness
​
Call Recordings
Record and store every call included in your seat price
Built Smart
Built in a secure environment with your customer's satisfaction in mind, Leap Connect is designed to mitigate service interruptions, scale call volume quickly, add agents and supervisors quickly.
Proudly built on AWS infrastructure for increased security, reliability, and scalability
Quick Quote
Receive a quick quote
Complete the form below with some brief information about your project and we'll send a budgetary quote for your review.
bottom of page