Are you making the most of your customer service experience? At Leap.tel, we offer a unique platform that can help improve the customer...

Follow these tips to create a user-friendly IVR Menu

With the holidays upon us, you will likely have some days that people will not be in the office and you want a different message played...

Businesses are increasingly making the switch to hosted PBX systems, or cloud-based voice solutions, as they offer improved reliability...

One of the most overlooked items when designing a phone system are paging and intercom devices. While most phones support paging and...

The Leap Telecom platform was designed from the ground up with idea that service providers, IT specialists, and other types of partners...

Did you know that your Microsoft Teams Client can replace your desk phone? That's right, your Microsoft Teams Client can be set up to...

PBX is an abbreviation of Public Branch Exchange and is just another legacy acronym that remains in use, mainly because a lot of...