Are you making the most of your customer service experience? At Leap.tel, we offer a unique platform that can help improve the customer...

In today’s digital age, customer service is one of the most important elements of any successful business. Providing customers with a...

Follow these tips to create a user-friendly IVR Menu

With the holidays upon us, you will likely have some days that people will not be in the office and you want a different message played...

Businesses are increasingly making the switch to hosted PBX systems, or cloud-based voice solutions, as they offer improved reliability...

One of the most overlooked items when designing a phone system are paging and intercom devices. While most phones support paging and...

Leap Telecom Receives 2022 Unified Communications Product of the Year Award Cadence Honored for Exceptional Innovation DENVER, CO July...

The Leap Telecom platform was designed from the ground up with idea that service providers, IT specialists, and other types of partners...

Did you know that your Microsoft Teams Client can replace your desk phone? That's right, your Microsoft Teams Client can be set up to...

We want to make sure our customers can utilize our Cadence platform as easily as possible, and really take advantage of its features. We...

Leap Telecom Announces Certification of Snom Devices as Preferred Devices for VoIP Management Denver, CO (January 10, 2021) – Snom...

Denver, CO (December 15, 2021) – Yealink, the global Top 1 SIP phone provider, and Leap Telecom, a voice service provider, today jointly...

Join us for a webinar on December 8th to learn how you can resell SIP trunks and our Hosted PBX solution to your customers. Adding voice...

You have a fully staffed contact center at your helm, but you still feel like you can improve your customer experience (CX). While your...

You have a fully staffed contact center at your helm, but you still feel like you can improve your customer experience (CX). While your...

PBX is an abbreviation of Public Branch Exchange and is just another legacy acronym that remains in use, mainly because a lot of...

If you want your company's phone system to be connected to the cloud and enjoy the benefits that VoIP has to offer,one of the many...

Customer experience (CX) is the sum of all touchpoints the consumer has with your business and brand. The goal of any business is to, at...

The third disconnect within contact center operations is Disconnected Processes. Organizations separate front and back office operations...

The second of the three disconnects affecting a customer’s journey is Disconnected Data throughout contact center operations. I think it...